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Consultants and Faculty

We have a diverse team of experts who are ready to work with you.

Our coaches and faculty deliver executive programs and training courses in the Centre for Career Innovation. Our consultants work with organizations to design and implement custom talent revolution solutions and analytical tools.

We are recognized for our diversity and expertise:

Workforce Strategy


Military & Veteran Programs

Research & Analytics

Centre for Career Innovation



Lisa Taylor

Lisa Taylor, Founder & President

Lisa Taylor is a trail blazer intent on challenging outdated career thinking. Her work is focused on the Future of Work and key trends that are impacting workplaces and workforces. As President of Challenge Factory and the Centre for Career Innovation, Lisa offers a dynamic perspective on how demographics, the freelance economy and new market dynamics present organizations and individuals with opportunities to gain strategic advantage. Lisa is the author of “Retain and Gain: Career Management for Small Business”, a unique playbook published by CERIC and designed for the busy Canadian business owner, as well as a second book to be published by University of Toronto Press (UTP-Rotman imprint) in 2017 with a working title of “The Talent Revolution”.

With an MBA in Strategic Management and Public Administration from the Schulich School of Business at York University, Lisa was a senior consultant with Deloitte and held Practice Lead, National Managing Principal and Global Team roles with Hewlett-Packard (Canada) Co. In 2014, Lisa was recognized by the Urban Land Institute as one of Canada's Top 100 Women for her work in the areas of leadership, employment and city building. Lisa is a Canadian Special Operations Forces Regiment Association Board Member and a Member, Dean’s Advisory Council, The G. Raymond Chang School of Continuing Education at Ryerson University.

Lisa is a sought after expert, speaker and columnist—the go-to resource for helping companies recognize and adapt to changing career timelines and demographic composition. Her clients and audiences rely on her invaluable insights and real world know-how. Indeed, Lisa’s expertise is widely recognized and regularly cited in the Globe and Mail, Toronto Star, Sun Media, CBC, Zoomers Media, Rogers and other North American media sources.

Contact Lisa at or on twitter: @changepaths


Judith Campbell, Operations Director

Judith Campbell supports Challenge Factory’s corporate and individual clients while Cayla is on Maternity leave.

Judith’s background of media management, association and membership management and adult education brings together the perfect combination of skills as we build the Centre for Career Innovation.

She’s an excellent listener to the needs of our clients and CCI Members.


Cayla Charles, Director of Operations

Cayla Charles supports Challenge Factory’s corporate and individual clients with her signature enthusiasm.  Igniting collaborative partnerships, fostering productive relationships, and expertly managing a variety of operational projects, Cayla achieves Challenge Factory’s business growth and individual performance strategies by advocating for process changes that improve performance.

“My inspiration to improve is always about people – their experience and success.” This supportive business professional, pro-active in her own talent development, recently added a University of Waterloo communication and conflict resolution certificate to ensure her facilitation of highly productive conversations.

As an integral member of Challenge Factory’s national launch and recent growth, Cayla’s values, in sync with those of Challenge Factory, have supported our team of coaches, consultants, and partners through significant growth. 

Cayla’s invaluable contributions continue to build Challenge Factory, a North American leader in career management, as we pioneer and innovate intergenerational career and workforce programs.


Dr. Nasreen Khatri, Scientist-in-Residence


Dr. Nasreen Khatri is an award-winning registered clinical psychologist, gerontologist and neuroscientist who specializes in the assessment, treatment and research of mood and anxiety disorders in older adults.

From 2004 to 2012, she led the Mood and Related Disorders Clinic and founded the Cognitive Behaviour Therapy (CBT) service at Baycrest. In 2012, Dr. Khatri joined the Rotman Research Institute, a brain institute fully affiliated with the University of Toronto, where she studies how depression impacts the aging brain, the neural link link between depression in mid-life and the subsequent onset of dementia and she innovates non-drug treatments for depression and anxiety for older adults.

In 2013 she was awarded the Women of Baycrest Innovators in Research Award and in 2016 she was awarded the Premier Wynne-nominated, Leading Women, Building Communities award.


Andrew Marchant, PMP, Program Manager


Andy Marchant is a certified project management professional (PMP) who has successfully managed IT and business projects from conceptualization through support with clients ranging from first nations to multinationals and offshore banks.  He has managed Project Management Offices (PMO's), portfolios, programs and projects in both private and public sectors involving multiple business units, partners, vendors, and outsourced/off-shore resources.  In addition to project management he has managed IT, finance, human resources, and operations.  A pragmatic problem solver with strong analytical skills coupled with solid business judgment, Andy is able to depersonalize sensitive issues to find common ground and negotiate successful resolution with clients and team members to successfully deliver projects on time and budget.


Katie Tingley

Katie Tingley is an analytics and data genious.

She brings over 15 years of experience to improving the way her clients do business. From client services to managing in-house teams, her experience includes developing customer specific marketing programs, training human resources teams on evidence-based decision making, and assisting growing teams to deliver actionable insights to executives and senior managers. She has managed diverse analytics teams responsible for economics, business rules, metric development, and implementation.

Katie is the President of The Tingley Advantage and holds an MBA from Dahousie University, specializing in Marketing Informatics.


Jill Jukes, Career and Leadership Coach

Jill is a seasoned career strategist with a broad background in career transition, change management, education and human resources. She is an experienced coach and effective relationship builder who inspires clients including executives, managers and individual contributors to explore innovative options and develop practical career strategies.

Jill is an engaging facilitator with expertise in creating and delivering career and change management programs and community college courses. She has 20 years of career development experience within organizations and as an external coach. Prior to focusing her talents in this field, Jill had a successful career in the retail sector. 

She is an accomplished public speaker and is the co-author of ‘Surviving Your Partner’s Job Loss’; a unique book providing perspective and practical advice for partners, family and friends.


Stephanie MacKendrick, Career and Board Coach


Stephanie MacKendrick is a former journalist, communications professional and not-for-profit executive who has been at the forefront of women’s career advancement for almost two decades.

After 16 years as President of Canadian Women in Communications, Stephanie created MacKendrick & Associates International Inc., a practice combining career transition coaching, gender diversity strategies for corporations and coaching senior business executives on developing and advancing their board careers. 

An influential leader, Stephanie currently sits as Vice-Chair of the Board for Samara Canada, a charitable organization promoting citizen engagement in politics and public life. She was founding co-chair of the 30% Club Canada Steering Committee, a global campaign that originated in the UK and now seeks to raise the proportion of women on corporate boards in Canada to 30% within five years. Stephanie also served as President of the Board of The International Alliance for Women (TIAW) in 2006 and 2007. She co-founded and currently co-chairs the TIAW World of Difference 100 Award which has recognized close to 500 recipients from more than 80 countries since it was created in 2008.

Stephanie has received numerous awards including being named to WXN’s Most Powerful Women: Canada’s Top 100 in 2005 and 2012, induction into Canada’s Telecom Hall of Fame as an advocate for women’s advancement, the Innoversity Angel Award for promoting diversity, 2012 Women of Influence Diversity Champion and, in 2010, was admitted to the Freedom of the City of London (UK).


Fern Lebo, Career Marketing Expert


Fern is an accomplished writer and communication coach with clients around the globe. She works closely with clients to create compelling, attention-getting materials that sell their story. 

Fern is professionally trained as a psychiatric Occupational Therapist and she brings the psychology of a positive response to the table. She is the author of six books, a guest lecturer at State University of New York, Stony Brook, and an adjunct professor at Auburn University where she teaches an accredited, online Business Writing workshop.


Stephanie Clark

Stephanie Clark, MCRS, MRW, Career Marketing Expert

Stephanie is a remarkable writer who composes strategic job search portfolio documents – resume, cover letter, LinkedIn profile and more – that produce results.

With cover letters in print in Cover Letters for Dummies (and in the upcoming Job Search Letters for Dummies), and resumes in print in Best Canadian Resumes (second edition), this four-time award-winner dedicates her craft to helping career transitioners.

In Stephanie’s words, “The resume and cover are foundational documents that define the job hunter as an excellent prospect. I love my work, and especially enjoy how my efforts strengthen the job hunter’s confidence.”

A self-professed “late bloomer,” Stephanie held a multitude of diverse jobs prior to finding her sweet spot as a resume writer. As pre-school and supply teacher, deli counter help, Human Resource assistant, craft store owner, and fabric store manager – peppered with several clerical positions – Stephanie has first-hand experience of many roles. Her job-related knowledge is boosted by her inordinate fondness for grammar, practised and instinctual ability to pull out her clients’ accomplishments, and undeniable zeal for career management.

Those who work with Stephanie feel comfortable at once by her politeness, cheerful nature, and unfailing ability to construct an engaging resume – no matter the history, challenges, or perceived obstacles!

Stephanie can be reached at:


Elizabeth Verwey

Elizabeth Verwey, Entrepreneurial and Leadership Coach


Elizabeth is a seasoned entrepreneur who helps businesses manage their space and time more effectively so they can enjoy both life and work.

Since establishing Small Office Mentors in 1997, she has helped over one thousand clients in the Greater Toronto Area to gain perspective on their challenges and priorities, and take concrete action to improve how they organize and operate their businesses day to day.

This warm and dynamic presenter has hands-on experience in retail management, education, charities and juggling work and family. She has completed the Personnel and Industrial Relations Program at the University of Toronto and the Life Skills Coaches Training Certificate at the YWCA. She is a long time professional member of the Canadian Association of Professional Speakers. She is currently the President of Small Office Mentors.

Elizabeth can be reached at


Wayne Pagani, MCCS, MCIS, MCRS, Career and Leadership Coach 

Wayne Pagani possesses 15 years experience providing in-depth career management and employment services to diverse clients. This is complemented by sound management experience in the corporate world.

A seasoned professional offering extensive expertise Wayne is a Master certified strategist in Resume, Interview, and Career strategy.

An active leader within Career Professionals of Canada (CPC), Wayne currently serves as Senior Advisor, Regional Ambassador, and the National Certification Chair. Wayne is an eight-time recipient of the prestigious Award of Excellence from CPC and in 2010, he was the recipient of the Canadian Career Leader Award. His contributions to the career development field have been recognized across North America including a 2011 Career Management Alliance Mentor Award honouring those individuals who have guided others in tradecraft, entrepreneurship, and community building.


Elaine Deramo

Elaine Deramo, CHRL, Organization and Leadership Consultant 


Elaine is a highly regarded career and leadership coach and strategic HR consultant. Prior to starting her own business, she spent over 25 years in senior HR roles in the manufacturing industry.

Elaine’s passion is helping employees and organizations deal with the challenges associated with the aging workforce. She partners with organizational leaders to help them reduce costs, protect intellectual property and retain talented employees while achieving strategic objectives.  She also works with individuals to develop career management strategies.

With seasoned business acumen and extensive experience in all aspects of human resources, Elaine has been deeply involved in managing organizational change resulting from mergers and acquisitions and restructuring.  She focuses on supporting employee, team and organizational performance. Peers appreciate her objective, rational decision-making approach. 

Elaine is also a skilled facilitator having developed and delivered management and Human Resources courses in public and private organizations and at Sheridan College.

A graduate of the University of Western Ontario, Elaine has a CHRL designation from the Human Resources Professionals Association of Ontario, has completed training through the Coaches Training Institute and is a member of the International Coach Federation.


Arno Markus

Arno Markus, BA, MSc, CPRW, Career Marketing Expert


Arno is a Certified Professional Resume Writer, Powerful LinkedIn® Profile Writer, and Personal Brand & Job Search Strategist with membership in three industry-leading Professional Career Associations – Career Directors International (CDI), The National Resume Writers Association (NRWA) and The Professional Association of Resume Writers and Career Coaches (PARW/CC).

Possessing over 10 years’ experience as a Senior Recruitment Consultant helping Executives secure Interviews through focused, targeted Resumes, Key Word Optimized LinkedIn® Profiles, Personal Branding and effective Job Search Strategies. Arno has Global experience including Career Consulting in Helsinki, Amsterdam, and Toronto combined with Nuclear Proposal Writing for the Government of Canada through Atomic Energy of Canada (AECL).


Priya Bates, ABC, MC, CMP, Organizational Communication Expert 


Priya is an award-winning professional communicator with a passion for driving strong performance from the inside out. As President and owner of Inner Strength Communication, Priya builds strategic internal communication, engagement, branding and transformational change plans that help connect the dots between business strategy and employee delivery. In her 20+ year career, Priya has led communication for organizations including Loblaw Companies Limited, HP Canada and Compaq Canada. 

Priya is an Accredited Business Communicator (ABC) and recently became one of the first Certified Communication Management Professionals (CMP) in the world. In 2010, she received the Master Communicator (MC) designation, the highest honour bestowed upon a communication professional from IABC Canada. Priya is also a passionate volunteer with the International Association of Business Communicators (IABC), most recently leading the organization’s global rebranding effort. 


Ian Munro, Career and Leadership Coach


Ian is an accomplished general executive with diverse experience in many aspects of business, and has provided leadership to financial, sales, information technology, supply chain and service delivery teams across several industries. Today, he is a leadership coach and consultant with a primary passion for addressing the issues associated with 50+ senior professionals, from the perspective of the organization as well as the individual. He brings a solid repertoire of tools to bear on business and personal issues, including coaching, facilitation, strong analytical skills and creative synergism.

Ian has a Bachelor of Mathematics from the University of Waterloo and holds certifications in coaching from The Hudson Institute of Coaching and the International Coach Federation (ICF). He is also certified by Learning In Action in the assessment of Emotional Intelligence profiles. Ian is a past member of the Institute of Chartered Professional Accountants, having recently resigned his membership in good standing after 34 years. Ian currently serves on the Board of Directors for the ICF Calgary Charter Chapter.

Cheryl Sylvester, CPCC, Marketing and Leadership Consultant


Cheryl is a professional coach, brand communications leader and President of Beyond Success Leadership. Certified with the Coaches Training Institute (2007), The Leadership Circle 360, and Team Diagnostics, Cheryl coaches leaders in technology (PlateSpin, Novell/Managed Objects, Mozilla, Polar, Stantec); government (Public Health Ontario); as well as business owners in marketing and professional service firms. Clients value Cheryl’s bold and tender style, matched with her business acumen.

Cheryl was Co-Founder and Co-CEO of Stanton & Sylvester Ltd., a strategic brand communications company, achieving a multi-year rank on the Profit W100.  She led teams to build brands, post-patent retention campaigns, multi-stakeholder initiatives, and pioneering ventures in digital media. In her marketing career, Cheryl worked with McDonald’s Restaurants, Cyanamid (life sciences), Ontario Dental Association, Monsanto Canada (life sciences), BMO, HP (Hewlett-Packard) and more.

A community-oriented leader, Cheryl served on the Boards of the Canadian Agri-Marketing Association, Jessie’s Centre for Teenagers, Women Entrepreneurs of Canada and The Leo Baeck Day School.  Currently on the Board and Executive of Holy Blossom Temple, Cheryl leads Membership. She blogs at at the intersection of technology, women, leadership and entrepreneurship.

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