Meet Our Team

Lisa Taylor, Founder & President

As President of Challenge Factory and the Centre for Career Innovation, Lisa offers a dynamic perspective on the Future of Work and how demographics, the freelance economy and new market dynamics present opportunities to gain strategic advantage. 

Lisa is the author of “Retain and Gain: Career Management for Small Business” and "Retain and Gain: Career Management for Non-Profits and Charities, two sector-specific playbooks choc full of low-cost and no-cost activities for managers. Her third book, the Talent Revolution: Longevity and the Future of Work will be published by University of Toronto Press Rotman Imprint in 2019.

With an MBA in Strategic Management and Public Administration from the Schulich School of Business at York University, Lisa held progressive roles at Deloitte and Hewlett-Packard. In 2014, Lisa was recognized by the Urban Land Institute as one of Canada's Top 100 Women for her work in the areas of leadership, employment and city building. 

Lisa is a Canadian Special Operations Forces Regiment Association Board Member and a Member, Dean’s Advisory Council, The G. Raymond Chang School of Continuing Education at Ryerson University. Lisa sits on the Board of Directors for CERIC and co-chairs the Marketing Committee. She is a member of the Canadian Council of Career Development Associations (CCCD) Standards and Guidelines stakeholder committee and a member of Team Canada for the 2019 International Centre for Career Development and Public Policy symposium in Norway.

Lisa is a sought after expert, speaker and columnist. Her clients rely on her invaluable insights and real world know-how. Lisa’s expertise is widely recognized in the Globe & Mail, the Wall Street Journal, CBC, TVO and other major outlets.

Cayla Charles, Director of Operations

Cayla Charles supports Challenge Factory’s corporate and individual clients with her signature enthusiasm.  Igniting collaborative partnerships, fostering productive relationships, and expertly managing a variety of operational projects, Cayla achieves Challenge Factory’s business growth and individual performance strategies by advocating for process changes that improve performance.

“My inspiration to improve is always about people – their experience and success.” This supportive business professional, pro-active in her own talent development, recently added a University of Waterloo communication and conflict resolution certificate to ensure her facilitation of highly productive conversations.

As an integral member of Challenge Factory’s national launch and recent growth, Cayla’s values, in sync with those of Challenge Factory, have supported our team of coaches, consultants, and partners through significant growth. 

Cayla’s invaluable contributions continue to build Challenge Factory, a North American leader in career management, as we pioneer and innovate intergenerational career and workforce programs.


Dr. Nasreen Khatri, Scientist-in-Residence

 Dr. Nasreen Khatri is an award-winning registered clinical psychologist, gerontologist and neuroscientist who specializes in the assessment, treatment and research of mood and anxiety disorders in older adults.

From 2004 to 2012, she led the Mood and Related Disorders Clinic and founded the Cognitive Behaviour Therapy (CBT) service at Baycrest. In 2012, Dr. Khatri joined the Rotman Research Institute, a brain institute fully affiliated with the University of Toronto, where she studies how depression impacts the aging brain, the neural link link between depression in mid-life and the subsequent onset of dementia and she innovates non-drug treatments for depression and anxiety for older adults.

In 2013 she was awarded the Women of Baycrest Innovators in Research Award and in 2016 she was awarded the Premier Wynne-nominated, Leading Women, Building Communities award.


Andrew (Andy) Marchant, PMP, Program Manager

Andy Marchant is a certified project management professional (PMP) who has successfully managed IT and business projects from conceptualization through support with clients ranging from first nations to multinationals and offshore banks.  He has managed Project Management Offices (PMO's), portfolios, programs and projects in both private and public sectors involving multiple business units, partners, vendors, and outsourced/off-shore resources.  In addition to project management he has managed IT, finance, human resources, and operations.  A pragmatic problem solver with strong analytical skills coupled with solid business judgment, Andy is able to depersonalize sensitive issues to find common ground and negotiate successful resolution with clients and team members to successfully deliver projects on time and budget.


Katie Tingley, Analytics and Process Consultant

Katie Tingley is an analytics and data genious.

She brings over 15 years of experience to improving the way her clients do business. From client services to managing in-house teams, her experience includes developing customer specific marketing programs, training human resources teams on evidence-based decision making, and assisting growing teams to deliver actionable insights to executives and senior managers. She has managed diverse analytics teams responsible for economics, business rules, metric development, and implementation.

Katie is the President of The Tingley Advantage and holds an MBA from Dahousie University, specializing in Marketing Informatics.


Suzanne Filiatraut, M.Ed, Instructional Designer & Workplace Learning Expert

Suzanne Filiatrault is a visualizer of organization systems who places people at the center of all growth and change. Her mission is to ignite the untapped potential of individuals, teams and whole organizations. As an associate of Challenge Factory, Suzanne is a leader in creating the ideal conditions for executive level learning to help produce more mindful interaction, engaged problem solving, and effective innovation. With over 10 years of experience building executive level skill capacity, Suzanne has developed a deep appreciation for the complexity of aligning people in organizational cultures to work together with purpose and passion. She holds a MEd specializing in Workplace Learning and Change and is certified in an diverse range of organizational assessment tools.


Priya Bates, ABC, MC, CMP, Organizational Communication Expert 

Priya is an award-winning professional communicator with a passion for driving strong performance from the inside out. As President and owner of Inner Strength Communication, Priya builds strategic internal communication, engagement, branding and transformational change plans that help connect the dots between business strategy and employee delivery. In her 20+ year career, Priya has led communication for organizations including Loblaw Companies Limited, HP Canada and Compaq Canada. 

Priya is an Accredited Business Communicator (ABC) and recently became one of the first Certified Communication Management Professionals (CMP) in the world. In 2010, she received the Master Communicator (MC) designation, the highest honour bestowed upon a communication professional from IABC Canada. Priya is also a passionate volunteer with the International Association of Business Communicators (IABC), most recently leading the organization’s global rebranding effort. 


Cheryl Sylvester, CPCC, Marketing and Leadership Consultant

Cheryl is a professional coach, brand communications leader and President of Beyond Success Leadership. Certified with the Coaches Training Institute (2007), The Leadership Circle 360, and Team Diagnostics, Cheryl coaches leaders in technology (PlateSpin, Novell/Managed Objects, Mozilla, Polar, Stantec); government (Public Health Ontario); as well as business owners in marketing and professional service firms. Clients value Cheryl’s bold and tender style, matched with her business acumen.

Cheryl was Co-Founder and Co-CEO of Stanton & Sylvester Ltd., a strategic brand communications company, achieving a multi-year rank on the Profit W100.  She led teams to build brands, post-patent retention campaigns, multi-stakeholder initiatives, and pioneering ventures in digital media. In her marketing career, Cheryl worked with McDonald’s Restaurants, Cyanamid (life sciences), Ontario Dental Association, Monsanto Canada (life sciences), BMO, HP (Hewlett-Packard) and more.

A community-oriented leader, Cheryl served on the Boards of the Canadian Agri-Marketing Association, Jessie’s Centre for Teenagers, Women Entrepreneurs of Canada and The Leo Baeck Day School.  Currently on the Board and Executive of Holy Blossom Temple, Cheryl leads Membership. She blogs at at the intersection of technology, women, leadership and entrepreneurship.


Jill Jukes, Career and Leadership Coach

Jill is a seasoned career strategist with a broad background in career transition, change management, education and human resources. She is an experienced coach and effective relationship builder who inspires clients including executives, managers and individual contributors to explore innovative options and develop practical career strategies.

Jill is an engaging facilitator with expertise in creating and delivering career and change management programs and community college courses. She has 20 years of career development experience within organizations and as an external coach. Prior to focusing her talents in this field, Jill had a successful career in the retail sector. 

She is an accomplished public speaker and is the co-author of ‘Surviving Your Partner’s Job Loss’; a unique book providing perspective and practical advice for partners, family and friends.


Stephanie MacKendrick, Career and Board Coach

Stephanie MacKendrick is a former journalist, communications professional and not-for-profit executive who has been at the forefront of women’s career advancement for almost two decades.

After 16 years as President of Canadian Women in Communications, Stephanie created MacKendrick & Associates International Inc., a practice combining career transition coaching, gender diversity strategies for corporations and coaching senior business executives on developing and advancing their board careers. 

An influential leader, Stephanie currently sits as Vice-Chair of the Board for Samara Canada, a charitable organization promoting citizen engagement in politics and public life. She was founding co-chair of the 30% Club Canada Steering Committee, a global campaign that originated in the UK and now seeks to raise the proportion of women on corporate boards in Canada to 30% within five years. Stephanie also served as President of the Board of The International Alliance for Women (TIAW) in 2006 and 2007. She co-founded and currently co-chairs the TIAW World of Difference 100 Award which has recognized close to 500 recipients from more than 80 countries since it was created in 2008.

Stephanie has received numerous awards including being named to WXN’s Most Powerful Women: Canada’s Top 100 in 2005 and 2012, induction into Canada’s Telecom Hall of Fame as an advocate for women’s advancement, the Innoversity Angel Award for promoting diversity, 2012 Women of Influence Diversity Champion and, in 2010, was admitted to the Freedom of the City of London (UK).


Fern Lebo, Career Marketing Expert

Fern is an accomplished writer and communication coach with clients around the globe. She works closely with clients to create compelling, attention-getting materials that sell their story. 

Fern is professionally trained as a psychiatric Occupational Therapist and she brings the psychology of a positive response to the table. She is the author of six books, a guest lecturer at State University of New York, Stony Brook, and an adjunct professor at Auburn University where she teaches an accredited, online Business Writing workshop.


Stephanie Clark, MCRS, MRW, Career Marketing Expert

Stephanie is a remarkable writer who composes strategic job search portfolio documents – resume, cover letter, LinkedIn profile and more – that produce results.

With cover letters in print in Cover Letters for Dummies (and in the upcoming Job Search Letters for Dummies), and resumes in print in Best Canadian Resumes (second edition), this four-time award-winner dedicates her craft to helping career transitioners.

In Stephanie’s words, “The resume and cover are foundational documents that define the job hunter as an excellent prospect. I love my work, and especially enjoy how my efforts strengthen the job hunter’s confidence.”

A self-professed “late bloomer,” Stephanie held a multitude of diverse jobs prior to finding her sweet spot as a resume writer. As pre-school and supply teacher, deli counter help, Human Resource assistant, craft store owner, and fabric store manager – peppered with several clerical positions – Stephanie has first-hand experience of many roles. Her job-related knowledge is boosted by her inordinate fondness for grammar, practised and instinctual ability to pull out her clients’ accomplishments, and undeniable zeal for career management.

Those who work with Stephanie feel comfortable at once by her politeness, cheerful nature, and unfailing ability to construct an engaging resume – no matter the history, challenges, or perceived obstacles!


Wayne Pagani, MCCS, MCIS, MCRS, Career and Leadership Coach 

Wayne Pagani possesses 15 years experience providing in-depth career management and employment services to diverse clients. This is complemented by sound management experience in the corporate world.

A seasoned professional offering extensive expertise Wayne is a Master certified strategist in Resume, Interview, and Career strategy.

An active leader within Career Professionals of Canada (CPC), Wayne currently serves as Senior Advisor, Regional Ambassador, and the National Certification Chair. Wayne is an eight-time recipient of the prestigious Award of Excellence from CPC and in 2010, he was the recipient of the Canadian Career Leader Award. His contributions to the career development field have been recognized across North America including a 2011 Career Management Alliance Mentor Award honouring those individuals who have guided others in tradecraft, entrepreneurship, and community building.

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